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Our Terms, Your Rights on stakecom

Every account on stakecom operates under a clear legal framework — these terms set out what we commit to, what we expect from you, and how Indian law…

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsJurisdiction Notice
stakecom Our Terms, Your Rights on stakecom
LEGAL CONTACT PATHS

Reach Us for Policy Queries

For any legal or policy question — account terms, data requests, or jurisdiction concerns — our support team is available around the clock. Use the channel that suits you; all legal queries are escalated to our compliance desk within 24 hours.

Team online

Live Chat

Start a live chat from any page on stakecom. Legal and policy queries are flagged to our compliance team and you receive a written summary of the response for your records.

Email Support

Write to our legal correspondence address for formal requests — data access, account closure, or terms clarification. We respond within 72 hours for all written legal queries.

Help Centre

Our Help Centre carries plain-language summaries of each policy section. Search by topic — account security, withdrawal conditions, cookie settings — and find the relevant clause directly.

ACCOUNT SECURITY PRACTICES

How We Handle Data and Account Safety

From the moment you open an account, stakecom applies a set of concrete practices to keep your data and funds secure. Here is exactly what we do across six key areas.

Data Storage

Account data is stored on encrypted servers. We retain only what is necessary for account operation, identity verification, and compliance with applicable Indian regulations. You may request a copy at any time.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand lobby usage. You can manage or withdraw cookie consent at any time through the privacy settings panel in your account.

Withdrawal Verification

Every withdrawal is matched against the UPI, Paytm, or PhonePe ID used at deposit. This one-to-one check prevents misdirected payouts and is a mandatory step before any funds leave your account.

Account Access Control

Two-factor authentication is available on all accounts. Login attempts from unrecognised devices trigger an email alert to your registered address before access is granted.

Data Retention

We keep transaction records for the period required by applicable law. Once that period expires, personal data not required for open disputes is deleted from active systems on a rolling schedule.

Request Your Data

Submit a data subject access request by email or through live chat. We will compile your account data, transaction history, and consent records and deliver them to you within 30 days.

Common Legal Questions Answered

Below are the questions we hear most often about our terms, data practices, and account rights. If your question is not here, contact our support team and we will get you a written answer.

Your account is subject to the laws of your jurisdiction. For users accessing from India, Indian law applies where relevant. Access and eligibility depend on local law and are available only where local law permits in your state or region.

We collect the name, email address, date of birth, and payment method identifier you provide at registration. Additional identity documents may be requested at withdrawal to meet verification requirements. We do not collect UPI PINs or Paytm wallet passwords.

Send a data access request by email or raise it through live chat. We will compile your account record, transaction log, and stored consent choices and deliver them within 30 days of receiving the confirmed request.

Yes. You may request deletion of personal data that is no longer required for an active account. Data tied to open disputes or required under applicable law will be retained for the legally mandated period before deletion.

We send a notice to your registered email address at least seven days before any material change takes effect. The updated terms are also published on this page with a revision date so you can compare versions.

Payment processing is handled by UPI, Paytm, or PhonePe under their own privacy terms. stakecom receives a transaction reference and status confirmation only — raw account numbers or wallet credentials are never stored on our servers.

Send a written notice to our legal correspondence email. Our compliance desk reviews all formal disputes within 72 hours and responds in writing. If the matter requires escalation, we will indicate the appropriate next step in our response.